Terms of service

Terms and Conditions

1. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes, claims, or legal proceedings arising out of or relating to the use of the Wheee Zone platform, memberships, subscriptions, toy rental services, delivery/pickup services, or any related services shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, unless otherwise specified by the legal entity operating Wheee Zone.

2. Eligibility

Users must be legally competent to enter into a binding agreement under applicable laws.

By using Wheee Zone’s website, app, services, membership plans, or rental/subscription services, users confirm that they are at least 18 years old or are using the platform under the supervision of a parent or legal guardian.

Parents and guardians shall remain responsible for all bookings, rentals, subscriptions, payments, toy usage, and child supervision.

3. Account Registration & User Responsibilities

Users are responsible for maintaining the confidentiality of their account login details and for all activities conducted through their account.

Users agree to:

Provide accurate, complete, and updated information.

Maintain only one active account unless specifically permitted by Wheee Zone.

Keep contact details, delivery address, and payment information updated.

Use the platform only for lawful purposes.

Comply with all membership, rental, return, and usage policies.

Wheee Zone reserves the right to suspend, restrict, or terminate accounts found to contain false, misleading, incomplete, duplicate, or fraudulent information.

4. Communication Consent

By registering with Wheee Zone or using its services, users consent to receive communication through phone calls, SMS, WhatsApp, email, push notifications, and other available communication channels for:

Transactional updates.

Membership and subscription notifications.

Toy order, delivery, pickup, and return coordination.

Payment reminders.

Service updates.

Operational announcements.

Promotional and marketing communications.

Users may opt out of promotional communication where applicable. However, transactional, operational, payment-related, safety-related, and service-related communication may continue to be sent.

5. Membership Plans & Subscription Terms

Wheee Zone may offer membership plans, subscription plans, toy rental plans, trial plans, family plans, or promotional plans from time to time.

Membership plan pricing, benefits, swap limits, rental limits, usage limits, delivery limits, pause rules, and validity periods shall be as mentioned on the platform or communicated at the time of purchase.

Membership validity shall begin from the date of activation, unless otherwise specified.

Unused swaps, unused rental benefits, delivery benefits, paused periods, or other plan benefits shall not be carried forward unless clearly stated in the applicable plan.

Wheee Zone reserves the right to modify, revise, discontinue, upgrade, downgrade, or withdraw any membership plan, subscription plan, benefit, offer, or usage limit at its discretion.

6. Auto-Renewal & Recurring Billing

Certain membership or subscription plans may renew automatically at the end of the billing cycle unless cancelled before the renewal date.

By purchasing an auto-renewal plan, users authorize Wheee Zone and its payment partners to charge the applicable recurring membership or subscription fee through the selected payment method.

Users may cancel auto-renewal through the platform or by contacting customer support before the renewal date.

Failure to cancel before renewal may result in billing for the next cycle, which may not be refundable unless specifically approved by Wheee Zone.

7. Orders, Swaps & Toy Availability

All toy orders, rentals, swaps, and product requests are subject to availability.

Wheee Zone does not guarantee the availability of any specific toy, brand, category, character, product model, colour, size, or delivery timeline.

Estimated delivery or pickup timelines are indicative and may vary due to:

Inventory availability.

Toy return delays from other users.

Operational limitations.

User location.

Logistics delays.

Weather conditions.

Public holidays.

Unexpected demand.

Staff availability.

Traffic or local restrictions.

Wheee Zone reserves the right to cancel, delay, reschedule, or substitute unavailable toys with similar or equivalent alternatives where applicable.

8. Pre-Orders & Waitlisted Toys

Certain toys or products may be available for pre-order or waitlist.

Estimated pre-order or waitlist timelines are indicative and may change due to delayed returns, inventory movement, procurement delays, logistics, or operational requirements.

Wheee Zone does not guarantee exact fulfillment dates for pre-ordered or waitlisted toys.

Priority allocation may vary depending on membership plan, availability, subscription status, usage history, and operational feasibility.

9. Delivery, Pickup & Serviceability

Wheee Zone services are available only in designated serviceable areas.

Delivery and pickup timelines are estimates and may change due to operational or logistical reasons.

Users are responsible for:

Providing a complete and accurate address.

Being available during delivery and pickup slots.

Keeping toys ready during scheduled pickup.

Cooperating with verification or handover requirements.

Responding to calls, messages, or WhatsApp communication from Wheee Zone.

Repeated failed delivery or pickup attempts may attract additional operational charges.

Wheee Zone reserves the right to refuse, pause, reschedule, or discontinue services in non-serviceable, restricted, unsafe, high-risk, or operationally difficult locations.

10. Toy Usage, Hygiene & Safety Disclaimer

Wheee Zone follows reasonable cleaning, sanitization, inspection, and quality-check processes before dispatching toys or products.

However, parents and guardians remain fully responsible for child supervision during toy usage.

Users are responsible for:

Checking whether the toy is age-appropriate.

Inspecting the toy upon delivery.

Ensuring safe handling and usage.

Preventing misuse, rough handling, or unsafe play.

Keeping small parts away from children for whom they may pose choking hazards.

Wheee Zone shall not be liable for injuries, allergic reactions, choking incidents, misuse, accidents, improper handling, unsupervised play, or any incident arising due to lack of parental or guardian supervision.

Users must immediately report any product concern, damage, hygiene issue, missing part, or safety concern after delivery.

11. Product Condition, Damage & Loss Policy

Users are expected to handle rented toys and products with reasonable care.

Normal wear and tear from ordinary usage may be acceptable at Wheee Zone’s discretion.

However, users may be charged for:

Missing parts.

Missing accessories.

Broken toys.

Damaged packaging, where packaging is necessary for circulation.

Excessive stains, scratches, dents, or damage.

Water damage.

Battery leakage or misuse.

Loss or theft.

Failure to return the toy or product.

Wheee Zone reserves the right to assess the extent of damage and determine applicable repair, replacement, cleaning, recovery, or penalty charges.

Failure to return toys or pay applicable dues may result in membership suspension, account restriction, recovery proceedings, and legal action where necessary.

12. Refunds, Cancellations & Pauses

Membership fees, subscription fees, joining fees, deposits, delivery charges, pickup charges, operational charges, and promotional plan fees are generally non-refundable unless specifically stated.

Refund eligibility, if any, shall be determined by Wheee Zone based on:

Plan type.

Membership duration.

Usage history.

Benefits already availed.

Operational cost incurred.

Promotional offer used.

Damage, loss, or pending dues.

Approved refunds may take 7–15 business days to process, depending on the payment gateway, bank, or operational process.

Wheee Zone reserves the right to deny refunds in cases involving policy abuse, excessive usage, fraudulent activity, non-return of toys, damage, misuse, or violation of these Terms.

Membership pauses, extensions, transfers, or plan adjustments may be allowed only under specific plans, offers, or written approval from Wheee Zone.

13. User Conduct & Platform Misuse

Users agree not to:

Use the platform for unlawful activities.

Create fake, duplicate, or misleading accounts.

Manipulate membership benefits, swaps, rentals, offers, or referral policies.

Resell, sub-rent, gift, pledge, or commercially exploit rented toys.

Share accounts without authorization.

Attempt unauthorized access to Wheee Zone systems, data, or platform.

Interfere with platform operations.

Misuse promotional offers.

Delay returns intentionally.

Abuse, threaten, harass, or misbehave with customer support, delivery staff, or Wheee Zone representatives.

Wheee Zone reserves the right to suspend, restrict, or terminate accounts involved in misuse, abuse, fraud, suspicious activity, payment default, or violation of these Terms.

14. Intellectual Property Rights

All content available on the Wheee Zone platform, including but not limited to logos, brand assets, images, videos, product catalogues, software, designs, graphics, website content, app interfaces, text, marketing content, and service materials, is the intellectual property of Wheee Zone, its legal entity, or its licensors.

Users may not copy, reproduce, distribute, modify, publish, sell, license, or commercially exploit any platform content without prior written permission from Wheee Zone.

15. Third-Party Services

Wheee Zone may integrate with third-party service providers including payment gateways, logistics providers, analytics tools, communication platforms, cloud service providers, app marketplaces, and technology partners.

Wheee Zone shall not be responsible for:

Payment gateway failures.

Bank delays.

Delayed settlements.

Third-party system interruptions.

Third-party service outages.

Data issues caused by third-party platforms.

Logistics failures outside Wheee Zone’s reasonable control.

Users may also be subject to applicable third-party terms and policies.

16. Privacy & Data Usage

User information is collected, stored, processed, and used in accordance with Wheee Zone’s Privacy Policy.

By using the platform or services, users consent to:

Collection of personal information.

Storage of account and transaction data.

Usage analytics.

Customer support interactions.

Operational communication.

Payment and billing records.

Delivery and pickup coordination data.

Wheee Zone may use aggregated and anonymized data for analytics, operational improvement, service quality, inventory planning, and business intelligence.

17. Limitation of Liability

To the maximum extent permitted by law, Wheee Zone shall not be liable for:

Indirect, incidental, or consequential losses.

Delivery or pickup delays.

Temporary product unavailability.

Membership interruptions.

Technical outages.

Third-party service failures.

Developmental expectations from toy usage.

Losses arising from improper product usage.

Injuries resulting from lack of supervision.

Accidents, choking hazards, allergic reactions, or misuse.

The aggregate liability of Wheee Zone under any circumstance shall not exceed the amount paid by the user during the active membership period directly related to the claim.

18. Indemnification

Users agree to indemnify and hold harmless Wheee Zone, its legal entity, directors, employees, affiliates, agents, delivery partners, and service partners from any claims, liabilities, losses, damages, costs, or legal expenses arising from:

Violation of these Terms.

Misuse of toys or products.

Negligence during usage.

Failure to supervise children.

Fraudulent activity.

Damage, theft, loss, or non-return of toys.

Violation of applicable laws.

19. Suspension & Termination

Wheee Zone reserves the right to suspend, restrict, or terminate user accounts, memberships, subscriptions, or service access without prior notice in cases involving:

Non-payment.

Payment failure.

Policy violation.

Fraudulent activity.

Failure to return toys.

Damage or loss.

Misuse of membership benefits.

Threatening, abusive, or inappropriate behaviour.

Incorrect or misleading user information.

Upon suspension or termination, users may immediately lose access to memberships, benefits, wallet balances, credits, offers, and platform services.

Outstanding dues shall remain payable even after suspension or termination.

20. Force Majeure

Wheee Zone shall not be held liable for delays, interruptions, cancellations, or failures caused by events beyond reasonable control, including but not limited to:

Natural disasters.

Floods.

Earthquakes.

Pandemics.

Government restrictions.

Strikes.

Internet outages.

Transportation disruptions.

Supply chain interruptions.

Public unrest.

Acts of war or terrorism.

Unexpected operational emergencies.

Service timelines may be extended or modified during such events.

21. Modification of Terms

Wheee Zone reserves the right to modify, update, revise, or replace these Terms and Conditions at any time.

Updated terms shall become effective upon publication on the website, app, or platform.

Continued use of Wheee Zone services after such changes shall constitute acceptance of the revised Terms.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid and enforceable.

23. Entire Agreement

These Terms, together with the Privacy Policy, membership plan details, rental policies, return policies, payment policies, and other applicable policies, constitute the complete agreement between the user and Wheee Zone regarding use of the platform and services.

24. Toy Return & Circulation Policy

Wheee Zone operates as a shared toy rental and subscription platform focused on enabling more children and families to experience joyful, affordable, and sustainable play.

To ensure better toy circulation, reduced waiting time, improved availability, and fair access for all users, the following policy shall apply:

Any toy held by a subscriber for more than 21 days may be scheduled for return by Wheee Zone.

Return requests may be initiated by Wheee Zone based on toy holding duration, inventory circulation requirements, waitlist demand, or operational needs.

Toy pickups may be scheduled independently and may not always depend on delivery of a new toy order.

Subscribers are expected to keep toys ready for pickup once a return has been scheduled.

Failure to hand over scheduled return toys may impact future ordering eligibility, subscription benefits, account access, or membership status.

Wheee Zone reserves the right to modify toy return timelines, circulation rules, pickup processes, and fair usage policies to improve availability across users.

These policies are intended to improve accessibility, optimize inventory availability, and serve more children through Wheee Zone’s toy-sharing ecosystem.

25. Contact Information

For questions, concerns, legal notices, support requests, membership issues, payment issues, delivery/pickup coordination, or product-related concerns, users may contact:

Wheee Zone

Address: 207 & 208 Gravity Complex, Balewadi

Email: hello@wheeezone.in

Phone: 7588998822

Brand Name: Wheee Zone