Privacy policy
Privacy Policy
Last Updated: [Date]
Welcome to Wheee Zone.
This Privacy Policy explains how Wheee Zone, operating under the brand name Wheee Zone (“Wheee Zone”, “Company”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects information when users access our website, mobile applications, memberships, subscriptions, toy rental services, delivery/pickup services, and other related services collectively referred to as the “Platform”.
By accessing or using the Wheee Zone Platform, users agree to the collection, storage, processing, and use of information in accordance with this Privacy Policy.
1. About Us
Wheee Zone is operated by:
Wheee Zone
Address: 207 & 208, Wheee Zone, Gravity complex, Balewadi, Pune
Email: [Support Email ID]
Phone: [Support Phone Number]
Brand Name: Wheee Zone
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
Full name.
Mobile number.
Email address.
Billing address.
Delivery address.
City and location details.
Account credentials.
Profile information.
Parent/guardian details where applicable.
B. Membership & Transaction Information
Membership plans purchased.
Subscription details.
Toy rental history.
Order history.
Toy preferences.
Toy swap history.
Payment transaction metadata.
Refund and cancellation history.
Delivery and pickup history.
Pending dues, if any.
C. Child Preference Information
To improve recommendations, toy selection, and user experience, we may collect limited information related to children, including:
Age group.
Developmental stage.
Toy preferences.
Learning interests.
Play interests.
Preferred categories.
We do not knowingly collect personal information directly from children without parental or guardian involvement.
Parents and guardians are responsible for providing accurate and appropriate information and for supervising children while using Wheee Zone products and services.
D. Device & Technical Information
We may automatically collect:
Device identifiers.
IP address.
Browser type.
Device model.
Operating system.
App version.
Log information.
Crash diagnostics.
Usage analytics.
Session data.
Platform interaction data.
E. Location Information
We may collect approximate or precise location information where permitted for:
Delivery services.
Pickup coordination.
Serviceability checks.
Operational efficiency.
Fraud prevention.
Route planning.
Customer support.
Users may manage location permissions through device settings. However, disabling location access may affect delivery, pickup, or serviceability-related features.
F. Communication Information
We may maintain records of:
Customer support interactions.
Call recordings.
WhatsApp chats.
Emails.
Feedback submissions.
Survey responses.
Complaint history.
Service-related communication.
3. How We Use Information
We use collected information for purposes including:
Providing and managing memberships.
Processing toy rental orders and swaps.
Coordinating deliveries and pickups.
Managing subscriptions and renewals.
Improving toy recommendations.
Customer support and issue resolution.
Payment processing.
Refund and cancellation handling.
Fraud prevention and platform security.
Personalizing user experience.
Sending operational updates.
Sending service-related notifications.
Sending marketing and promotional communication.
Analytics and performance monitoring.
Product development and service improvement.
Inventory planning and toy circulation management.
Compliance with legal obligations.
4. Communication Consent
By registering on the Wheee Zone Platform, users consent to receive communication from Wheee Zone through:
Phone calls.
SMS.
WhatsApp.
Push notifications.
Emails.
In-app messages.
Other communication channels used for operational or service purposes.
These communications may include:
Order confirmations.
Delivery updates.
Pickup updates.
Toy return reminders.
Membership notifications.
Subscription reminders.
Payment reminders.
Toy availability updates.
Promotional campaigns.
Product and membership recommendations.
Service announcements.
Customer support communication.
Users may opt out of promotional communication where applicable. However, operational, transactional, payment-related, return-related, safety-related, and service-related communication may still be sent.
5. Cookies & Tracking Technologies
We may use cookies, SDKs, pixels, tags, and similar technologies to:
Improve website and app performance.
Maintain user sessions.
Personalize content.
Analyze platform usage.
Measure campaign effectiveness.
Improve platform security.
Support marketing activities.
Understand user behaviour.
Improve customer experience.
Third-party analytics and advertising partners may also use tracking technologies subject to their own privacy policies.
Users may manage cookie preferences through browser settings. However, disabling cookies may affect certain platform features and functionality.
6. Sharing of Information
We do not sell personal information.
However, we may share information with trusted third parties for operational, technical, legal, and service-related purposes, including:
A. Service Providers
Payment gateways.
Logistics and delivery partners.
Cloud hosting providers.
Analytics providers.
Communication platforms.
CRM systems.
Customer support systems.
Technology service providers.
Marketing and campaign tools.
B. Legal & Regulatory Authorities
We may disclose information:
To comply with legal obligations.
To respond to lawful requests.
To protect platform rights and security.
To prevent fraud or misuse.
To enforce our policies and terms.
To comply with court orders, regulatory directions, or government requests.
C. Business Transfers
In case of merger, acquisition, restructuring, investment, sale of business assets, transfer of ownership, or business reorganization, user information may be transferred as part of the transaction.
7. Payment Information
Payments are processed through authorized third-party payment providers.
Wheee Zone does not store complete credit card, debit card, UPI PIN, net banking credentials, or banking passwords on its servers.
Payment processing is subject to the policies, terms, and security practices of the respective payment providers.
We may store limited payment metadata such as transaction ID, payment status, invoice details, refund status, subscription status, and billing history for operational, accounting, tax, and dispute-resolution purposes.
8. Data Security
We implement reasonable technical and organizational safeguards to protect user information, including:
Restricted access controls.
Secure cloud infrastructure.
Encryption practices where applicable.
Monitoring systems.
Internal security protocols.
Authentication mechanisms.
Role-based access.
Data handling procedures.
Despite reasonable efforts, no method of electronic transmission, online communication, or digital storage is completely secure. Therefore, absolute security cannot be guaranteed.
Users are also responsible for keeping their login credentials, OTPs, passwords, and account access secure.
9. Children’s Privacy
Wheee Zone services are intended to be used by parents and guardians.
We do not knowingly collect personal information directly from children without parental or guardian involvement.
Parents and guardians are responsible for:
Creating and managing the account.
Selecting suitable toys.
Supervising children during toy usage.
Providing child-related preference information only where appropriate.
Ensuring safe and age-appropriate product use.
If we become aware that personal information has been collected from a child without appropriate parental or guardian consent, we may take steps to delete such information.
10. Data Retention
We retain user information only for as long as reasonably necessary for:
Providing services.
Membership management.
Subscription management.
Order and toy rental history.
Operational requirements.
Legal compliance.
Fraud prevention.
Dispute resolution.
Accounting and tax obligations.
Customer support.
Recovery of pending dues.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. User Rights
Subject to applicable law, users may request:
Access to personal information.
Correction of inaccurate or outdated data.
Deletion of personal information.
Restriction of processing.
Withdrawal of consent.
Opt-out from promotional communication.
Account deletion.
Requests may be submitted through the contact details mentioned in this Privacy Policy.
We may verify the user’s identity before processing certain requests.
Some information may continue to be retained where required for legal, accounting, tax, operational, fraud-prevention, dispute-resolution, or pending-dues purposes.
12. Account Deletion
Users may request account deletion by contacting Wheee Zone customer support.
Upon receiving an account deletion request:
Certain information may be retained for legal or operational purposes.
Pending dues or obligations may need to be resolved first.
Pending toy returns must be completed.
Historical transaction records may be retained where legally required.
Account deletion may result in loss of access to memberships, wallet balance, credits, order history, rental history, subscription benefits, and associated services.
Wheee Zone may decline or delay account deletion where there are pending payments, unreturned toys, unresolved disputes, fraud concerns, or legal obligations.
13. Third-Party Services & Links
The Wheee Zone Platform may contain links to third-party websites, tools, payment gateways, logistics services, app stores, or other external services.
Wheee Zone is not responsible for:
Third-party privacy practices.
External content.
Third-party security standards.
Policies of external platforms.
Data handling by third-party service providers beyond our control.
Users are encouraged to review the privacy policies and terms of third-party services separately.
14. International Data Transfers
User information may be processed or stored through trusted service providers located in India or other jurisdictions.
Where applicable, we take reasonable measures to ensure that transferred information receives an appropriate level of protection.
By using the Wheee Zone Platform, users consent to such processing and storage where required for service delivery, technology operations, analytics, communication, and platform management.
15. Data Security Incidents
In the event of a data security incident, suspected breach, or unauthorized access, Wheee Zone may:
Investigate the incident.
Take corrective measures.
Restrict affected access where necessary.
Notify affected users where required by applicable law.
Cooperate with regulatory authorities where necessary.
Take steps to reduce future risk.
16. Marketing & Promotional Activities
We may use user information to:
Share offers and promotions.
Recommend toys, products, memberships, and subscription plans.
Conduct surveys and feedback campaigns.
Measure marketing effectiveness.
Improve campaign targeting.
Share service announcements.
Users may unsubscribe from promotional emails or request opt-out from certain marketing communication.
However, service-related, transactional, operational, pickup, delivery, payment, subscription, and account-related communication may continue.
17. Analytics & Performance Monitoring
We may use analytics tools and performance monitoring systems to:
Understand user behaviour.
Improve app and website performance.
Measure feature usage.
Identify technical issues.
Optimize customer experience.
Improve toy recommendations.
Understand inventory demand.
Plan toy circulation and availability.
Such analytics may involve device identifiers, session tracking, usage insights, and aggregated or anonymized data.
18. App Permissions
Our mobile applications may request device permissions including:
Location access.
Notifications.
Camera access, where required for product issue reporting or verification.
Photo/media access, where required for upload of product images, complaints, or support requests.
These permissions help improve functionality, operational coordination, delivery/pickup accuracy, customer support, and user experience.
Users may modify app permissions through device settings. Certain features may become unavailable or limited if permissions are disabled.
19. Policy Updates
Wheee Zone reserves the right to update, revise, or replace this Privacy Policy at any time.
Updated versions become effective upon publication on the website, app, or platform.
Continued use of the Wheee Zone Platform after such changes constitutes acceptance of the revised Privacy Policy.
Users are encouraged to review this page periodically.
20. Service & Operational Notifications
As part of the Wheee Zone subscription and toy rental experience, we may send operational notifications and service-related communication through channels including WhatsApp, SMS, email, push notifications, in-app messages, or phone calls.
These communications may include:
Toy return scheduling and pickup notifications.
Notifications regarding toys exceeding holding timelines.
Order and delivery updates.
Subscription-related reminders.
Membership renewal reminders.
Payment reminders.
Inventory circulation updates.
Toy availability updates.
Customer support and service communication.
By using the Wheee Zone Platform and services, users consent to receiving such essential operational communication for the smooth functioning of the subscription, rental, and toy library ecosystem.
Wheee Zone does not use such communication channels for unauthorized third-party promotions or unsolicited spam.
21. Consent
By accessing or using the Wheee Zone Platform, users acknowledge that they have read, understood, and agreed to this Privacy Policy.
Users consent to the collection, storage, processing, usage, and sharing of information as described in this Privacy Policy.
Where the Platform is used on behalf of a child, the parent or guardian confirms that they have authority to provide such consent and are responsible for supervising the child’s use of Wheee Zone products and services.